Booking T's & C's

How to book

To make a travel reservation all you have to do is phone or email. Your enquiry will be handled promptly by a Tailor-Made Specialist. Our Tailor-Made Specialists are amongst the most experienced, highly trained and widely travelled in the travel industry so do be sure to call upon their expertise and advice whenever you need it.

Please read the Booking Terms and Conditions listed here since once your booking is made you will be bound by them.

Payment:

Full payment is required for accommodation commencing within 3 months of booking.  Vouchers covering the full cost of all accommodation booked will sent by email.

10% Deposit is required for accommodation commencing later than 3 months from the date of booking.  Full payment will be charged one month before the arrival date and vouchers emailed.

Payment can be made by debit card, credit card (VISA / MASTERCARD), by cheque payable to Hogan Holidays Ltd or by bank transfer.

Payments by personal credit and debit cards do not incur a surcharge. Payments by corporate, business or commercial cards will incur a surcharge of 2.25%.

Payment can also be made by bank transfer: Our details will be given with your booking information.

Cancellations:

All cancellations must be notified by email to Hogan Holidays (Info@hoganholidays.co.uk)

Hotel:

Confirmed bookings which are cancelled four working days or more in advance of the first arrival date will be liable to a cancellation charge of £25 per person. For confirmed bookings cancelled within four working days in advance of the first arrival date, you will also be liable for the cost of the first night’s stay at each hotel booked.

In the case of a ‘no-show’, no refund whatsoever will be made. Any credit card surcharge that applies is not refundable. All claims for refunds must be supported by the cancellation reference supplied by Hogan Holidays.

Any variation from the stated cancellation conditions (e.g. for group bookings or non-refundable rates, special flash offers) will be advised at the time of booking. Non-refundable rates cannot be cancelled or modified and in the case of a cancellation full charges will apply and refund will be given.

We strongly recommend that adequate insurance cover against enforced cancellation is obtained.

Amendments

All amendments to confirmed reservations need to be requested through Hogan Holidays by phone during normal office hours or by email on the contact details below. Hogan Holidays will make the necessary amendments to your booking (subject to availability) and will issue you with your new booking confirmation and new vouchers for the whole itinerary. Any additional payment or refund due as a result of the amendment to your original booking will be charged to or credited to your card, as appropriate. The corporate or business credit card surcharge is non-refundable.

All amendments are subject to the availability both of the room(s) and of any offer(s) that may apply, and subject to the condition of the tariff originally booked. Non-refundable reservations cannot be amended or refunded. Amendments are not subject to any charge up to 10 working days prior to arrival date provided that the amendment can be made. Where special offers apply, these offers are restricted to a limited allocation of rooms per night, and when a reservation already confirmed on a special offer rate is modified, the availability of the new date(s) or room(s) on any “special offer” cannot necessarily be guaranteed. Please be aware that prices vary depending on the dates and hotel selected, so an additional charge (or refund) may apply.

Amendments requested within 30-10 working days* prior to arrival will be charged £20.

Amendments requested within 10 working days* prior to arrival may incur a cancellation charge which corresponds to the cost of the first night booked and this will be made clear in any communication with Hogan Holidays at the time of making the amendment or any subsequent communication on this matter (*subject to the tariff being modifiable).

Tax:

Where an amount is shown against “tax”, this corresponds to the equivalent of VAT in the country / countries concerned, charged at the rate prevailing at the date of this invoice.

For Spain, all prices quoted for hotel exclude this tax (IVA). For Portugal and France, all prices quoted for hotels include this tax.  Some hotels in France will ask for a tax de sejour that is payable by the client locally at the hotel.

Tax changes may occur at short notice or with no notice at all and these changes are determined by national Governments. We will endeavor to notify you as quickly as possible if the tax charged on your reservation(s) will be increased or decreased, but should we be notified that the level of tax that applies to your reservation(s) has changed at any time, we reserve the right to pass on this increase or decrease.

Major currency fluctuation:

In order to ensure that the prices charged are not affected by major currency fluctuation, we purchase euros to cover the total cost of your reservations at the exchange rate applied at the time of booking.

All information provided by HOGAN HOLIDAYS LTD is given in good faith and reflects our understanding of the information provided to us      by our principals, for whom we act as appointed agents. While we may be liable to you if we have been negligent, if we have misrepresented important information or have been in breach of any other relevant law, we have no contractual liability to you in respect of our principals’ products and/or operational activities.